Question 1

What is an FAQ section?

Accepted Answer

At TenGolf ProcureHub, we understand the importance of clarity and efficiency in procurement processes. Below are some commonly asked questions regarding our platform. If you don't find the answer you're looking for, please feel free to reach out to lisha@tengolfgroup.com.au (lisha@tengolfgroup.com.au)for further assistance.

Question 2

What types of purchases can be made through ProcureHub?

Accepted Answer

ProcureHub facilitates special purchases of various items from overseas manufacturers. Whether it's specialised equipment, unique merchandise, or operational supplies, ProcureHub helps streamline the procurement process for your department's specific requirements.

Question 3

How does the order frequency affect the quantity of items I can request?

Accepted Answer

It's important to consider the order frequency when submitting purchase requests. Since orders are consolidated every two to three months, please be mindful of the quantity of items requested to optimise inventory management and minimise excess stock.

Question 4

How will I be notified about upcoming orders?

Accepted Answer

Department heads will receive timely notifications prior to the order placement deadline. These notifications will include important details such as the upcoming order date, shipment date, cut-off time, and instructions for submitting purchase requests.

Question 5

How long does it take for orders to be delivered?

Accepted Answer

Delivery times may vary depending on factors such as item availability, manufacturing lead time, and logistics. 
Please allow at least 20 days for custom items.

Question 6

What is the cut-off time for submitting purchase requests?

Accepted Answer

The cut-off time for submitting purchase requests will be clearly communicated to all department heads in advance of the order placement date. It is crucial to adhere to this deadline to ensure inclusion in the upcoming order.

Question 7

How do I place an order on ProcureHub?

Accepted Answer

Placing an order on ProcureHub is simple. Log in to your employee account, and browse through our catalog of items. Once you've found what you need, simply add it to your cart and proceed to checkout. Please note, that no payment is required at the checkout and your order will be reviewed and subject to approval.

Question 8

What if I cannot find a specific item on ProcureHub's catalog?

Accepted Answer

If you're unable to locate a specific item on ProcureHub's catalogue, please reach out to Lisha (lisha@tengolfgroup.com.au) ((lisha@tengolfgroup.com.au))directly. Whether it's a specialised product or a unique requirement, Lisha is here to assist you in sourcing the item and ensuring it's included in the upcoming consolidated order.